Contact us
Email: [email protected]
Please include the email you used at checkout if your question is about Premium or billing. Never send card details by email.
Here to help
Support
Questions about the app, Premium or your subscription? Email us at [email protected] and we will get back to you as soon as we can.
Activating Premium
After your payment is verified, open the Android app, go to Profile, tap Activate Premium and enter the same email you used at checkout. If it does not activate, wait a few minutes and try again, check for typing mistakes, then contact us.
Manage or cancel your subscription
You can cancel anytime. Go to paddle.net (https://www.paddle.net), enter the email you used at checkout, open your My Islamic World subscription and choose Cancel. You can also use the "Manage subscription" link in your Paddle receipt email, or email us and we will cancel it for you.
After you cancel, no further payments are taken. Premium stays active in the app until the end of the period you already paid for, then switches off automatically.
Billing, cancellation and refunds
Payments are processed by Paddle, our Merchant of Record. You can manage or cancel your subscription from the link in your Paddle receipt email or at paddle.net. For refunds, see our Refund Policy or email us.
App questions
For common questions about the free app, Premium and subscriptions, see the FAQ on the homepage.